The principle of “Customer focus, market oriented” has been well accepted by our Marketing Division, R&D Division, Production Division and all elements of Quality throughout the Company and is exhibited in YOKU's everyday operation.
We practice a market-oriented principle and keep the direction of market demand firmly in sight. In YOKU, it is the highest priority to satisfy the requirements from our customers.
Our marketing division carries out market analysis, product promotion and exhibitions periodically, communicates with customers regularly so as to understand the current and future requirements and feeds back the information to the relevant departments of the Company. In this way, we ensure the product development and improvement will always be in keeping with our customer's needs. This focus ensures we satisfy our customer's expectation for quality, price, delivery and service, and strengthens customer's confidence that YOKU's products will continue to meet their future needs.
To date, YOKU has a customer base of 500 direct customers. Our customers are mainly in the areas of portable DVD, mobile phone, Mp3, blue tooth devices and military communication equipments, many of them are high profile well known brands in their respective industries.
YOKU has an established service system, employing a large number of experienced professional service engineers who in turn providing a customer facing focus. We provide 24 hour uninterrupted service managing the various service requirements of our clients efficiently. Examples of services offered include:
■ Battery type selection guide and design-in assistance
■ Recommendation of new products
■ Training of product application technology
■ Customers Contact Follow-Up - regular follow-up service post sales.
■ Committed response to the customer's feedback within 24 hours
YOKU strives to be the No.1 supplier of lithium-ion polymer battery in the world. We have established the support network in America, Europe, Korea, Taiwan, Hong Kong, Shanghai and Shenzhen to provide technology and commercial support to our customers all over the world.